Frequently Asked Questions

We process refunds within three business days after the returned equipment passes inspection and is approved. Your bank or payment provider may need additional time to post the funds.

Yes. Pregnancy, implanted electronic devices, bleeding-related conditions, and certain other health circumstances are covered in the manuals. Check your model’s full restrictions before use.

Keep the equipment clean and check the handpiece, cables, and working heads regularly. The radial system has mechanical wear parts to inspect; the focused system also needs cooling-water maintenance.

Start with the user manual. It explains how to set up the equipment, use the controls, and check the restrictions before operation.

Yes. Gel helps transmit the waves between the applicator and skin, so you’ll need it each time you use the system.

Yes. Both systems let you adjust output settings, including intensity and frequency. The controls and available ranges differ by model.

Consider the coverage you need, your budget, and maintenance needs. If you’re unsure, tell us how you plan to use the equipment—we’ll help you compare the two systems.

The main difference is how they deliver energy. Radial spreads pressure waves over a wider area near the surface, while focused concentrates energy within a specific focal region.

You’ll find shipping charges at checkout or in your quotation. For international orders, check with us before paying to clarify any duties, taxes, or clearance fees.

Let us know your address and when you need the equipment. We’ll check the available shipping options and any extra cost.

We’ll email you the tracking information once your order ships.

Contact us with your full address before placing an international order. We’ll confirm whether we can deliver to your location and the estimated shipping time.

We ship from New Jersey or Hong Kong, depending on stock availability and your delivery address.

We usually process orders within one business day, with preparation taking 1–3 business days. Delivery typically takes 7–14 days after shipment.

Contact us as soon as possible before it ships. Once shipped, address changes depend on the carrier, and returns follow our Return & Exchange Policy.

This depends on the package you choose. Your product listing or quotation will show the included accessories and whether a trolley is part of the order.

Let us know where you’ll use the equipment so we can confirm the voltage and plug configuration before shipment. Check the rating label before plugging it in.

Available payment methods are shown at checkout. If your organization needs another payment arrangement, get in touch before ordering.

You can send us your PO for review. We’ll confirm the payment terms and shipping arrangements before proceeding.

Returns that meet our policy’s condition requirements qualify for a full refund. If the equipment’s condition affects resale, a 10%–30% restocking fee may apply.

Yes. Contact us within 60 days of receiving it, and we’ll guide you through the return process. Please contact us before sending it back.

We cover return shipping for faults covered by the warranty under normal use. For damage caused by misuse, the customer covers shipping.

If it operates abnormally, stop using it and send us your order number and a photo or short video. We’ll help you troubleshoot and explain the next steps.

Your WaveCura system comes with a one-year warranty. You can find the coverage and exclusions in our Warranty Policy.