Return & Exchange Policy

At WaveCura, we want you to feel confident in your purchase. This Return & Exchange Policy applies to WaveCura Shockwave Therapy Machines purchased directly from the WaveCura website.

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the device must be returned in good condition, with all original accessories, components, manuals, packaging, and any included items.

Returns requested more than 14 calendar days after delivery will not be accepted.

Please contact us before returning any product.

Email: info@wavecura.com

Please include:

• Your name;
• Order number;
• The email address used to place the order;
• The reason for your return; and
• Photos or videos of the product, if requested by our support team.
  

After your request is reviewed, WaveCura will provide the appropriate return instructions and designated return address based on your location.

Please do not return a product without prior authorization from WaveCura. Unauthorized returns may not be accepted or processed.

For eligible returns received within 14 days and confirmed to be in condition suitable for resale, WaveCura will issue a 100% refund of the purchase amount.

Once the returned device has been received and inspected, the refund will be processed within 3 business days.

Refunds will be issued to the original payment method. Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

To qualify for a full refund, returned products must be:

• In clean, functional, and resalable condition;
  
• Free from damage, misuse, modification, or excessive signs of use;
  
• Returned with all original accessories, components, documentation, and packaging; and
  
• Properly packaged to prevent damage during return shipping.
  

If the returned product is received in a condition that affects its ability to be resold as new, WaveCura may deduct a restocking fee of 10% to 30% from the refund amount.

The applicable restocking fee will be determined based on the condition of the returned device, missing components or packaging, and the extent to which the product’s resale value has been affected.

WaveCura currently offers two Shockwave Therapy Machine models: a Radial Shockwave Therapy Machine and a Focused Shockwave Therapy Machine.

Within the 14-day return window, you may request an exchange for a different WaveCura model, subject to product availability and approval.

If you exchange for a model with a higher price, you will be responsible for paying the price difference before the replacement order is shipped.

The original device must first be returned and inspected according to this policy. Once the return has been approved, we will provide instructions for completing the exchange.

We may refuse a return or refund if:

• The return request is submitted more than 14 days after delivery;
  
• The product was damaged through misuse, accident, improper operation, unauthorized repair, or modification;
  
• The product is returned without authorization;
  
• The product is missing major components, accessories, manuals, or original packaging; or
  
• The returned product cannot be safely inspected, resold, or serviced.

Customers are responsible for safely packaging the returned product and using a trackable shipping method.

WaveCura is not responsible for damage or loss that occurs during return shipment due to inadequate packaging or carrier handling. We recommend keeping your shipping receipt and tracking information until the return has been completed.

If your device has a manufacturing defect or functional issue during the warranty period, please refer to our Warranty Policy or contact us at info@wavecura.com before requesting a return. Warranty issues may be eligible for repair service rather than a standard return.

For return, exchange, or refund assistance, please contact:

WaveCura
Email: info@wavecura.com